1. Remove our app’s access
Removing our app stops us from receiving any further data from your account.
- Facebook: go to Settings & privacy → Settings → Business integrations (or Apps and websites), select our app and choose Remove.
- Instagram: go to Settings → Website permissions → Apps and websites, select our app and choose Remove.
- Meta Business Manager (clients): go to Business settings → Partners, select our business and remove it from your assets.
When you remove our app on Facebook, Meta notifies us automatically and we start deleting your data. You will receive a confirmation code you can use to check the status of your request on this page.
2. Ask us to delete your data
Email getslimai@gmail.com with the subject “Data deletion request”. Include your Facebook or Instagram name or username and, if you are a client, the Pages or accounts concerned. We may ask you to confirm you control the account before we delete anything.
3. What we delete
- Access tokens issued to our app for your account.
- Your Facebook or Instagram user ID, name and profile information we hold.
- Content, comments and insights we copied from your account through the Meta APIs.
- Any copy we hold of comments you left on accounts we manage.
Content we published to a client’s Facebook Page or Instagram account lives on Meta’s platform; the account owner can delete it there. We may keep records we are legally required to keep, such as invoices, and will tell you if that applies.
4. Timeline
We complete deletion within 30 days of receiving your request, and remove any remaining copies from backups within a further 60 days. We will confirm by email once deletion is complete if you contacted us by email.